Refund policy

I take no responsibilities for lost packages, as I cannot control whether they arrive or not. Therefore, please make sure to give me the right address. 

If the received products are damaged or some are missing, please tell me within a week or receiving the products - either via email (softsonance.store@outlook.com) or via social media (softsonance on TikTok and Instagram!). I cannot cover for damages that happened during shipping, but I will cover for mistakes on my end (mistakes during production / packing). 

If there are any issues of that kind, I will offer a refund or send a replacement. Please just let me know in time and have a proof of purchase on hand!